Shipping Information

Post Office Strike

We are shipping FedEx while the Post Office strike is happening.  As soon as the strike is over we will switch back to the Post Office.  Please note that FedEx is more expensive and that we are staying with our flat $19.99 shipping charge across Canada. FedEx will update your package status with the email you have provided.

Item Condition

If there are multiple copies of an item you have purchased, we will select the best possible condition item.  If condition is a factor in your purchase please let us know.  All our items will be new and never used unless stated.

If we discover shelf wear, damage, ding or a dent with your item we will contact you before we ship.  If you have provided a phone number we will call before messaging.

Post Office Shipping

With our flat fee of $19.99 our packages ship Canada Post and have tracking with $100 insurance.  At our discretion we will require a signature or provide additional insurance.  This is provided at no additional cost.

An Item Is Out Of Stock

We have just switched our in store and online software to Shopify.  Any sales made in store or online update our inventory in real time.  We are currently updating/counting our inventory.  If an item you have ordered is out of stock for some reason we will attempt to contact you.  Whether the item is or is not available from our distributor we will inform you and ask you to decide if a refund or cancellation is the best course of action.  We always want to fill orders but sometimes life happens and items go missing or get misplaced (we are a brick and mortar store) or are found damaged.